Home About Experience Publications Contact

Published Work

Featured Articles

10 Best Accounting Workflow Software Solutions: Reviews, Comparisons & Recommendations

It's not just about speed when you use workflow software for accounting, it's also about eliminating human mistakes during mundane tasks.So yeah, we get that you want to eliminate repetitive tasks and are searching for accounting workflow software to do so.This leads us to introduce Cone, an accounting practice management software that boosts your practice with an all-in-one platform for CRM, proposals, projects, workflows, billing, invoicing, email management, and more at a fraction of the cost...

11 Best Client Portal Solutions for Accountants in 2025: A Detailed Comparison Guide

A survey (in 2021) conducted by Hinge Research Institute revealed that firms that underwent digital transformation saw an average improvement of 70% in client satisfaction. A part of that digital transformation is creating a digitized experience for clients — client portals.For accounting firms especially, client portals have gone through an absolute transformation over time.The modern-day client portals are capable enough to aid accountants and accounting firms in maintaining their client relat...

Customer Service in Education Industry: How it Works | Sprinklr

Imagine Alex, a prospective student, struggling with university admissions. Emma, a top-notch admission rep, answers his questions, provides tailored advice and resolves issues quickly. Her exceptional support turns Alex’s interest into a commitment to enroll, showcasing how crucial customer service is in shaping a positive educational journey.    However, effective customer service in education extends beyond mere problem-solving. It plays an important role in streamlining online student-teache...

Customer Engagement Strategies That Work in 2024 | Sprinklr

Customer engagement has become a vital standard for businesses navigating today's saturated market. Every customer interaction, from clicks and taps to scrolls and swipes, represents a valuable opportunity to capture attention and foster loyalty. Effective customer engagement strategies, such as personalized communication and instant support, can transform casual interactions into lasting relationships, turning customers into loyal brand advocates.  According to a recent customer loyalty survey...

Contact Center Technology: Types and Trends for 2024 | Sprinklr

Are you keen to build your brand and achieve long-term business success? Delivering exceptional customer experiences is your silver bullet.  Outstanding customer service fosters brand loyalty and strengthens business resilience. But how can enterprises effectively achieve this?  Leveraging your contact center to service clients is essential, yet its performance is heavily influenced by the technology stack you employ. When strategically deployed, contact center technology can be a game-changer,...
Zoho Books •

How automating Accounts Receivable and Accounts Payable can help improve cash flow | Zoho Books

While managing a small business can be an expensive venture in itself, not having the right system in place to manage your cash flow can make it even more expensive, especially when your business is facing a crisis. If your business has been in the market for a little while, then you probably already know that improper cash management can bog down your business workflows.But properly managing your cash flow is tricky and time-consuming. You need the capacity to track all the transactions taking...
Zoho Books •

Payment Service Directive (PSD2) Cheat Sheet | Zoho Books

The revised payment service directive (PSD2) is an update of the existing PSD1, which was introduced in 2007 and provided a single market for making payments in the European Union (EU).Soon after the introduction of the initial PSD, many new service providers introduced new ways to make online payments. As the open banking system gained recognition in the European market, small businesses and consumers engaged with new financial services and applications. Since the number of new players increase...
Zoho Books •

Here’s How You Can Manage Cash Flow at Different Stages of Business Growth | Zoho Books

The life cycle of any business can be divided into four phases: launch, growth, maturity, and decline or renewal. Far too often, businesses fail to identify the actual stage their business is in, and miss opportunities for effective management. To take one common mistake as an example, a gradual increase in sales does not indicate your business is in a growth phase.Having a proper understanding of each phase of the business life cycle will help you prepare for the opportunities and challenges in...
Zoho Books •

Here are the top 7 cash flow mistakes that can cripple your small business | Zoho Books

All businesses run on cash. Managing money is an essential skill that all business owners should hone as the business progresses in its lifecycle.Small business owners are often caught in a bundle of activities aimed towards business growth, with very little time or money to assign resources towards monitoring their cash flow. At this stage, there are many chances  to derail your business due to mismanagement of cash. According to a report from CBInsights, 29% of businesses fail because they run...
Zoho Books •

Understanding GST invoicing: A quick summary | Zoho Books

As India is gearing up to make the switch to GST, there are lots of new rules and regulations to follow when it comes to invoicing. The Government has specified the tax elements that are mandatory to each invoice, and it is absolutely essential that business owners across India update their invoicing processes accordingly.There are two types of invoice in the GST regime:Based on the rules prescribed by the Government, here is what a sample tax invoice will look like in the GST regime:   Let’s no...
Zoho Books •

E-invoicing in India: Here's how the system works | Zoho Books

E-invoicing, or electronic invoicing, is a system in which all the information on an invoice is represented in a digital manner. It is a paperless method for creating, sending, processing, and receiving invoices, and even archiving them for future reference. E-invoicing has been in the global marketplace for quite some time now. There are several regions across globe, including South Korea, parts of latin America and Europe, that have implemented this system. Based on a Billentis market report,...
Essential Business Guides •

Tips to Improve Your Accounts Payable Process During a Crisis

The two most important goals of your Accounts Payable department are to pay your vendors and suppliers on time, and to pay them accurately. Even on a normal day, this requires a lot of precision and coordination. During an unexpected crisis, though, the AP department’s job becomes much more difficult. It may involve delays in payments, which can ripple through other aspects of the company’s finances. It can be difficult to stay abreast of changing deadlines or get a hold of customers and vendors...
The New Indian Express •

Do you know how to trash?

KOCHI: Surrounded by myths and misconceptions and the hesitation to openly talk in public spaces, menstrual hygiene is not a topic that would make the city go abuzz. As much as menstruation is a biological guarantee for a woman, it’s shocking that there isn’t much awareness on menstrual hygiene.On World Menstrual Hygiene Day, City Express spoke to a few experts about menstruation, the practices that lead to many health issues, and what constitutes hygiene. “Menstrual cycle is an all-month everyd...
The New Indian Express •

'Fusion is a blend of three genres of music'

CHENNAI: How far does your mind tick when someone says fusion music? Well, one of the budding artists from Chennai, Shravan Sridhar, believes it’s a term that has been loosely thrown around for a long time.“The general public have a misconception that fusion is Indian folk or classical combined with a western form. But there’s more to it than meets the eye,” he begins. Taking Karsh Kale’s work as an example, he explains what exactly fusion means to him. For the uninitiated, Kale’s work is a mass...